Downtown Africa
It’s been just over a year since CM.com, a global leader in cloud software for Conversational Commerce, opened its doors in Kenya with a mission to transform the local conversational commerce landscape, driving seamless communication between businesses and customers across Africa.
During this time, the pandemic restructured traditional working environments, with remote and hybrid working becoming the norm for many organizations. As such, electronic or digital signatures have become a key part of business systems across the globe. Kenya is no exception, and under the Business Laws (Amendment) Act 2020, electronic signatures were officially recognized as being legally valid on 18 March 2020 to make doing business remotely easier.
However, for a digital signature to be legally acceptable in Kenya, it must be issued by a recognized Electronic Certification Provider (E-CSP). Consequently, all foreign E-CSPs, including CM.com, had to apply for recognition of their services in Kenya. In compliance with this requirement, CM.com under its local subsidiary; CMCOM Kenya Limited, applied and was officially recognized in July 2021 by the Communications Authority of Kenya (CA) as a provider of electronic signatures. This means that the company is licensed to issue digital certificates – a record that supports a digital signature – and can authenticate signatories. CM.com also ensures the integrity of digital documents, giving all parties confidence in these transactions.
The company’s digital signature solution Sign enables businesses and their customers to quickly and securely sign contracts, agreements, and documents from anywhere, by sending an invite via SMS, email, or WhatsApp Business Solution. Based on the latest UX insights, the platform was redesigned earlier this year for an even more streamlined and user-friendly signature process. And because businesses only pay per document signed and have unlimited user access, the multi-user solution is ideal for small to medium-sized businesses looking for an easy, accessible, and affordable electronic signature product. Sign can be used across government and other industries, including healthcare, HR, real estate, legal, and finance, to accelerate processes and help organizations grow digitally.
John Mugwe, the Country Manager at CM.com Kenya, comments, “We are delighted to finally be acknowledged as an official E-CSP in Kenya. This recognition by the CA will help us to continue serving Kenyan organizations, providing them with a new level of convenience in a digitally driven business landscape. At CM.com, we always aim to connect people in new, unique ways, and our Sign offering does just that, making digital signage easy and efficient across every industry.”
CM.com is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. The company’s platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels to drive sales, gain customers and increase customer happiness.
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